Our knowledgeable team of Technical Support Representatives, Field Service Representatives and Engineers will provide operators worldwide timely and reliable information, and full support for the CL-215, CL-215T, CL-415 and CL-415EAF aircraft

For all inquiries, please contact our Technical Support team:

Hours of operation: 7:00 a.m. to 5:00 p.m. Pacific Time

Aircraft on Ground (AOG) Support

Keeping your aircraft flying is our highest priority. Our AOG team provides 24/7 support to ensure that downtime is kept to a minimum.

For AOG requests for CL-215, CL-215T, CL-415 and CL-415EAF outside of business hours, please contact:

Important: In order to help process your request, a Customer Service Representative may request the registration and serial number of the grounded aircraft. Viking’s AOG service is reserved for critical AOG communications only. Requests placed via this service are subject to additional fees as per our existing General Terms and Conditions.

Field Support

Viking’s team of Field Service Representatives (FSRs) provide full support for the CL-215, CL-215T, CL-415 and CL-415EAF aircraft. With expert knowledge and decades of experience on Viking’s seven aircraft types, our FSRs travel to some of the most remote areas of the globe to provide operators with on-site support. From troubleshooting specific problems to mentoring maintenance crews and providing on-the-job-training, the FSR team can accommodate deployments from a few days to more than a year.


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